tvs71 Privacy Policy

tvs71 collects personal data from you in several ways — directly when you provide it to us during account registration or when you contact our support team, automatically as you interact with the platform, and in limited circumstances from third-party sources such as payment processors and identity verification providers. We collect only the data that is necessary for the lawful operation of the tvs71 platform and the delivery of services to you as a player.

Data You Provide Directly

When you register a tvs71 account or use our services, you provide us with the following categories of personal data:

• Identity Data: Your full legal name, date of birth, gender, and a copy of your government-issued identification document (National ID Card or passport) submitted during KYC verification.
• Contact Data: Your email address, mobile phone number, and residential address within Bangladesh (including district, city, and postal code — covering all major cities including Dhaka , Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar).
• Financial Data: Your preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or local bank transfer), account numbers or wallet identifiers associated with your payment method, and transaction history on the tvs71 platform.
• Account Credentials: Your chosen username and a securely hashed version of your password. tvs71 does not store passwords in plain text under any circumstances.
• Communication Data: The content of messages you send to our support team via live chat or email, including any attachments you choose to provide.
• Preferences & Settings: Your chosen responsible gaming limits (deposit limits, session timers, cooling-off periods), game history preferences, and notification settings.

Data Collected Automatically

When you access the tvs71 platform, certain technical data is collected automatically by our systems:

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bet amounts, session duration, click-through patterns, and features used within the tvs71 platform.
• Location Data: Approximate geographic location derived from your IP address, used to confirm that you are accessing tvs71 from Bangladesh and to detect potential fraud.
• Cookie & Tracking Data: Information collected via cookies, web beacons, and similar technologies as described in Section 4 of this Privacy Policy.

Data Received from Third Parties

In certain circumstances, tvs71 may receive personal data about you from third-party sources, including identity verification agencies used for KYC compliance, payment processors who confirm transaction details, and fraud-prevention services that help us detect suspicious activity on the platform. Any data received from third parties is handled with the same level of care and protection as data you provide directly.

Data Category	Examples	Source
Identity Data	Full name, date of birth, NID / passport copy	You (at registration / KYC)
Contact Data	Email, phone number, residential address	You (at registration)
Financial Data	bKash / Nagad wallet ID, transaction history	You & payment processors
Technical Data	IP address, browser, device type	Automatically collected
Usage Data	Games played, bet history, session length	Automatically collected
Communication Data	Live chat logs, support email content	You (when contacting support)

tvs71 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following describes our primary processing purposes and the legal basis under which each processing activity is conducted.

Account Management & Service Delivery

The most fundamental use of your personal data is to create and maintain your tvs71 account, verify your identity, process deposits and withdrawals in Bangladeshi Taka (BDT), and enable your access to the games and betting services on the platform. Without processing your identity and contact data, tvs71 cannot provide its services to you. This processing is necessary for the performance of the contract between you and tvs71.

Identity Verification & Fraud Prevention

tvs71 is obligated to verify the identity and age of every registered player. Your identity data and documents submitted during KYC are used to confirm that you are who you say you are, that you are aged 18 or above 18+, and that you are not using a fraudulent or stolen identity. Your financial data and usage patterns are also analysed by our risk management systems to detect and prevent money laundering, bonus abuse, account takeover, and other forms of fraud.

Payment Processing

Your financial data — including your bKash wallet number, Nagad account, Rocket account, or bank account details — is used solely to process your deposit and withdrawal requests. tvs71 shares the minimum necessary financial data with your chosen payment provider to execute each transaction. We do not store full card numbers or full mobile banking PINs on our servers.

Responsible Gaming Compliance

tvs71 uses your account activity data — including your betting history, session durations, deposit frequency, and stated responsible gaming preferences — to monitor for signs of problematic gambling behaviour. Where our systems identify patterns consistent with gambling-related harm, tvs71 may proactively reach out to offer responsible gaming tools or, in serious cases, impose temporary restrictions on your account in accordance with our Responsible Gaming Policy.

Communications & Customer Support

Your contact data is used to send you transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates. With your consent, your contact data may also be used to send you promotional communications about bonus offers, seasonal promotions (such as those tied to BPL, IPL, Eid, or Pohela Boishakh), and new game launches on tvs71. You may withdraw marketing consent at any time by contacting our support team.

Platform Improvement & Analytics

Aggregated and anonymised usage data is used by tvs71 to understand how players interact with the platform, which games are most popular, where technical issues arise, and how the user experience can be improved. This analytics processing does not involve making automated decisions that produce legal or significant effects on individual players.

tvs71 does not share your personal data with third parties except in the specific, limited circumstances described below. In all cases where data sharing occurs, tvs71 ensures that the recipient is bound by appropriate contractual obligations to protect your data and to use it only for the purpose for which it was shared.

Payment Service Providers

To process your deposits and withdrawals, tvs71 must share relevant financial and identity data with your chosen payment provider. This includes mobile wallet operators such as bKash, Nagad, Rocket, and Upay, as well as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card processors Visa and Mastercard. Each of these providers operates under its own privacy policy and data protection obligations.

Identity Verification & KYC Providers

tvs71 uses third-party identity verification services to assist with KYC compliance. Your identity documents and personal details may be shared with these providers for the sole purpose of verifying your identity and age. These providers are contractually prohibited from using your data for any other purpose.

Game Content Providers

Game studios whose content is hosted on the tvs71 platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised or pseudonymised technical data (such as session tokens and bet identifiers) necessary to operate their games within the tvs71 environment. These providers do not receive your full personal profile and are not permitted to use any data received from tvs71 for purposes beyond game delivery and integrity monitoring.

Legal & Regulatory Disclosure

tvs71 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. tvs71 will, where legally permissible, notify you of any such disclosure request before complying with it.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of tvs71's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such a scenario, you will be notified in advance of any change in data controller, and you will retain all of the privacy rights described in this policy with respect to the transferred data.

tvs71 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, keep you securely logged in, and understand how players use our services. A cookie is a small text file placed on your device by a website you visit. Cookies cannot carry viruses, install malware, or access files stored on your device.

Types of Cookies tvs71 Uses

Cookie Type	Purpose	Duration
Strictly Necessary	Required for the platform to function — session authentication, security tokens, load balancing, and CSRF protection.	Session
Functional	Remember your preferences such as preferred payment method, language settings, and responsible gaming limit configurations.	Up to 12 months
Analytics	Collect anonymised data on how players navigate the platform to help tvs71 improve usability and performance.	Up to 24 months
Security & Fraud	Detect suspicious login attempts, flag unusual betting patterns, and support our anti-fraud and anti-money-laundering systems.	Up to 12 months

Managing Your Cookie Preferences

You may control and manage cookies through your browser settings. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, or be notified when a new cookie is set. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your tvs71 account and using core platform features.

The following browsers provide cookie management guidance in their official support documentation: Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, and Opera. Refer to your browser's help section for specific instructions on managing cookie preferences.

Web Beacons & Similar Technologies

In addition to cookies, tvs71 may use web beacons (also known as pixel tags or clear GIFs) embedded in certain platform pages and transactional emails. Web beacons allow tvs71 to confirm when an email has been opened, verify account activity, and assess the effectiveness of internal communications. Web beacons do not collect personal data beyond what is already held in your tvs71 account.

tvs71 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of personal data held by tvs71:

Data Category	Retention Period	Basis
Account & Identity Data	Duration of active account + 5 years after closure	Legal / AML compliance obligation
KYC Documents	Duration of active account + 5 years after closure	Identity verification regulatory requirement
Financial Transaction Data	Duration of active account + 7 years after closure	Financial record-keeping obligation
Betting & Game History	Duration of active account + 3 years after closure	Dispute resolution & responsible gaming monitoring
Support Communication Logs	2 years from the date of the communication	Quality assurance & dispute resolution
Analytics & Usage Data	Up to 24 months (anonymised thereafter)	Platform improvement (legitimate interest)

Upon expiry of the applicable retention period, your personal data is securely deleted or anonymised such that it can no longer be linked back to you as an individual. Where anonymisation is used rather than deletion, the resulting anonymised data may be retained indefinitely for statistical and analytical purposes without restriction.

Data Storage Location

All personal data collected by tvs71 is stored on secure servers. tvs71 implements technical and organisational security measures — including encryption at rest, access controls, and regular security audits — to protect your data from unauthorised access, disclosure, alteration, or destruction. All data in transit between your device and tvs71's servers is protected by SSL/TLS encryption.

As a player on tvs71, you hold a set of rights with respect to your personal data. tvs71 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team via live chat or by emailing [email protected]. We aim to respond to all data rights requests within 30 days of receipt.

Please note that certain rights are subject to limitations where tvs71 is required to retain or process data in order to comply with a legal obligation, detect and prevent fraud, or resolve ongoing disputes. Where tvs71 is unable to fulfil a data rights request in full, we will explain the specific reason for the limitation in our response to you.

tvs71 takes the security of your personal data seriously and implements a multi-layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. The following is an overview of the key security measures in place on the tvs71 platform.

Encryption

All data transmitted between your browser or device and tvs71's servers is protected by SSL/TLS encryption (minimum TLS 1.2). Sensitive data stored on tvs71's servers — including identity documents, financial records, and account credentials — is encrypted at rest using industry-standard encryption protocols. Passwords are hashed using a strong one-way hashing algorithm and are never stored or transmitted in plain text.

Access Controls

Access to personal data held by tvs71 is strictly limited to those employees, contractors, and third-party service providers who require it to perform their role. Access is governed by the principle of least privilege — each person or system is granted only the minimum level of access necessary for their specific function. All internal access to personal data is logged and subject to periodic audit.

Fraud & Intrusion Detection

tvs71 operates real-time monitoring systems that detect and alert on unusual access patterns, login anomalies, and suspicious transaction behaviour. Our security team responds to alerts around the clock. In the event of a detected security incident that poses a risk to your personal data, tvs71 will notify affected players as promptly as possible and take immediate remedial action.

Your Role in Account Security

While tvs71 maintains robust platform-side security, your own account security practices are equally important. You should use a strong, unique password for your tvs71 account, never share your credentials with anyone, log out of your account when using a shared or public device, and contact our support team immediately if you suspect any unauthorised access to your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tvs71 handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, and we aim to respond to all privacy-related enquiries within 2–6 hours (Bangladesh Standard Time, UTC+6).

• Live Chat: Available on-site after logging in to your tvs71 account.
• Email: [email protected] — please include "Privacy Enquiry" in your subject line for faster routing.
• WhatsApp: Available to verified players after login — contact our support team via live chat to obtain the WhatsApp contact number.

Policy Updates

tvs71 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable law, or the services we offer. When a material change is made to this Privacy Policy, we will notify registered players via the email address associated with their tvs71 account and by posting a prominent notice on the tvs71 platform for a minimum of 30 days prior to the change taking effect.

The date at the top of this Privacy Policy reflects the date on which the most recent version became effective. We encourage you to review this Privacy Policy periodically to stay informed about how tvs71 protects your data. Your continued use of the tvs71 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms.

tvs71 is committed to handling your personal data with integrity, transparency, and care. We recognise that trust is the foundation of every player relationship, and we take that responsibility seriously across every aspect of how we collect, use, and protect your information.